IntelePeer Launches SmartAgent Collections to Automate Revenue Recovery for Healthcare Providers

IntelePeer, a leading provider of conversational and agentic artificial intelligence (AI) solutions, has unveiled SmartAgent Collections — a new automated revenue recovery platform designed specifically for dental service organizations (DSOs) and specialty healthcare providers. The solution leverages advanced AI to simplify and accelerate collections, improve cash flow, cut administrative burden, and enhance patient experiences — addressing a persistent pain point in healthcare finance where manual follow-up and outdated systems have long hindered provider operations.

The launch of SmartAgent Collections comes at a critical juncture for healthcare providers, particularly in dentistry, dermatology, radiology, and other specialty care sectors, where outstanding patient balances and rising patient debt are increasingly prevalent. According to industry data, many provider organisations carry significant percentages of overdue payments — often in double digits for amounts more than 90 days past due — while the costs and staffing challenges of collections continue to rise. Climbing patient deductibles and growing out-of-pocket obligations have made medical bills one of the leading sources of debt in collections, placing strain on both providers and patients alike.

SmartAgent Collections aims to transform this landscape by automating revenue recovery through a combination of agentic AI outreach and seamless integration with existing practice systems. At its core, the platform uses AI-driven multichannel payment communication — including voice calls, SMS texts, and digital chat — to engage patients with tailored messages that reflect factors such as balance size, account age, and individual payment preferences. This multichannel approach ensures that patients are reached through the channels they prefer, increasing engagement and response rates while minimising delays.

A hallmark feature of the solution is its 24/7 self-service payment capability. Patients can make payments securely at any time through PCI-compliant channels without needing to wait for office staff assistance. This always-on model not only accelerates recovery times but also alleviates pressure on internal teams by reducing the need for continuous live follow-ups.

The platform also supports organisations operating across multiple locations, multiple providers, and complex billing environments — common characteristics of larger healthcare practices and multi-site networks. Real-time analytics and dashboards provide leadership with clear insights into collections performance, recovery results by age buckets, and other metrics that help teams prioritise efforts and measure financial impact. Moreover, SmartAgent Collections can escalate to live agent support when complex issues arise, ensuring that patients receive the assistance they need without losing conversational context.

For early adopters, the results have been striking. One of the nation’s leading DSOs, 42 North Dental, reported nearly $8 million in outstanding balances collected within nine months of deploying the solution — including nearly $2 million from accounts that had been overdue for more than six months. The organisation noted not only improved collections performance but also a reduced workload for administrative staff, who were able to redirect their attention from follow-up calls to higher-value patient service tasks. Additionally, the improved revenue flow helped sustain clinician compensation models tied to collections performance.

“These results are just the beginning,” said Ajay Chadha, Chief Financial Officer at 42 North Dental. “SmartAgent Collections enables organisations to collect more receivables, with significantly less effort and cost, than with traditional approaches and collection agencies.”

Brandon Nott, Chief Product Officer at IntelePeer, underscored the significance of the new solution as part of the company’s expanding suite of AI automation tools for healthcare. He noted that providers have historically faced a difficult choice between expensive third-party collection agencies and labor-intensive in-house outreach — neither of which delivered ideal outcomes. SmartAgent Collections offers a third path that combines the efficiency of automation with empathetic engagement that respects patients’ experiences while safeguarding provider revenue.

IntelePeer’s approach reflects broader trends in healthcare technology, where AI and automation are increasingly viewed as essential tools for addressing systemic challenges. Practice leaders today are seeking technologies that not only reduce operational strain but also enhance patient satisfaction — and revenue cycle management is a key area ripe for innovation. Automated outreach and payment systems can help bridge the gap between clinical care and financial operations, enabling practices to remain financially healthy while maintaining high standards of patient engagement.

Beyond collections, IntelePeer’s platform includes other agentic AI capabilities such as appointment scheduling, outreach for appointment reminders, insurance verification, and broader patient engagement workflows. These tools have been shown to reduce no-shows, manage high call volumes, and provide personalised interactions across voice and digital channels — all contributing to smoother operations and improved outcomes for healthcare providers.

The rapid adoption of AI-driven automation in revenue cycle management also mirrors shifts seen across the broader AI healthcare technology ecosystem, where companies are increasingly deploying machine learning and conversational AI to streamline repetitive administrative functions and free up staff to focus on patient-centric tasks. Solutions like SmartAgent Collections and related tools show how automation can deliver measurable value from day one, boosting both financial performance and the overall patient experience.

SmartAgent Collections is available for immediate deployment with pre-built integrations for key practice management systems, payment processors, and CRM platforms, enabling organisations to begin realising benefits quickly. As healthcare providers contend with economic pressures, staffing challenges, and rising patient expectations, solutions that optimise revenue recovery without adding burden to staff or detracting from patient care are likely to become indispensable.

IntelePeer’s latest innovation represents a significant step toward smarter, AI-powered financial operations in healthcare — empowering organisations to improve collections, enhance efficiency, and deliver better experiences for patients and staff alike.